Submit a ticket

Why do I see my name in the Live Chat next to my message?

Sometimes you can see your profile picture and name in the Live Chat instead of the bot.

Don't worry: it's not a bug, but a new feature that helps ManyChat Admins differentiate between the bot’s messages and those sent by a real Admin. The name and profile pic can only be seen in the Live Chat by Admins - Contacts still see all messages as those coming from the public Facebook page.

Hopefully this clarifies things!