Raise your hand if you wanted to throw your laptop out the window when you saw this error ✋
Here are a couple reasons this could happen:
- You're not the Admin on the Facebook page you're using ManyChat on
- The Messenger API connection is failing because of the lack of Permissions, or you have some other chatbot builders installed on your Facebook page (how could you do that to us, I thought we were your only one)
How to fix this error:
First thing to check: the problem might be connected to your Page Role on FB (Settings => Page Roles) - you should have 'Admin' status there to set things up in ManyChat ('Editor' role is not enough for that). After getting 'Admin' status, click 'Refresh Permissions' button in the bot's Settings tab or in the Help section of your ManyChat account:
If this doesn't help, please follow the steps below:
1. Please go to https://www.facebook.com/settings?tab=business_tools
2. Find ManyChat app and delete it, then follow https://manychat.com/logout and login to ManyChat again (don't forget to click 'Refresh Permissions' button in the bot's Settings after that).
Hopefully this helps - you won't lose any of your bot's settings/Subscribers of course.