Sometimes the connection between ManyChat and Facebook Messenger gets interrupted. Here are a few things you can do:
- Make sure you're an Admin on the Facebook page you're using ManyChat with (this is the most common problem)
- If you're an admin already, try disabling the bot in your ManyChat settings, then re-connecting the Facebook page to your ManyChat account. (You won't lose any ManyChat data - disabling and re-enabling will reset the connection between ManyChat and Facebook Messenger, which sometimes clears up a lot of problems)
- If you're using other bot-building platforms like Chatfuel, disable them while you're using ManyChat. Other bot builders interfere with ManyChat's connection to Messenger. Besides, we're the best <3
Hope that helps!