Here's a quick overview of what the Main Menu looks like, from a subscriber's perspective.
What is Main Menu?
Main Menu is a simple way to provide your subscribers with always accessible options, like a help button which will send the user a message with helpful information, or a link to your main website:
How to Set Up Main Menu?
You can create and edit those options in “Automation” > “Main Menu” tab:
There are several points that you need to keep in mind:
- Top level of the Menu is limited to maximum 3 items;
- Sub-menus are limited to 5 items maximum;
- Only "Reply with message" items can have actions attached to it:
Lastly, after you have made all needed changes and edits, don't forget to save them by clicking "Update Main Menu" button at the top right corner:
If you noticed that your Main Menu disappeared from Messenger, edit it and click "Update Main Menu" button. The reason why it happens is because Main Menu disconnects from Messenger every time the FB page is disconnected from ManyChat.