Comments Growth Tool Issues and How to Resolve Them

There's a number of issues you may come across while setting up the “Facebook Comments” Growth Tool or using it after. If that's the case - don't worry, just read through this article to find a quick solution to your problem :)

Table on contents:

  • Can’t connect a post

  • Auto-response isn’t sent

  • Opt-In Message isn’t sent

Can't connect a post

In order to connect the Facebook Post to the “Facebook Comments” Growth Tool, make sure you're using Text, Photo, Video or Live Video types of posts. Keep in mind that photos and videos should be uploaded to the post from your device - if you add items from the 'Photos' or 'Videos' section of your Fan Page to the post, it might not work as expected with the Comments widget. More info on how to create a Facebook Post that will be working with CGT can be found in this article.

If posts are still not available in the first 3 tabs of the Post Selector, please try to "Refresh Permissions" using the button in the "Help" section of your ManyChat account - this method helps in most cases. If this still doesn't help, please try the 'Custom' tab - sometimes this works for users and they're able to connect their posts to the CGT, however this may not work 100% of the time.

Auto-response isn’t sent

If the CGT doesn't send you the Auto-Response message, please follow these steps:

1. Check if your post is meeting the conditions required for the correct work of CGT. If the 'Custom' tab was used with the posts that are not supported, CGT won't work correctly.

2. Check if you set up any filtering for the comments in the "Settings" tab of CGT:

3. Check whether you have already left a comment under this post before. “Facebook Comments” Growth Tool reacts only to the first comment from the user and only to comments that were made after connecting and enabling the Growth Tool.

Opt-In Message isn’t sent

If the CGT doesn't send you the Auto-Response message, please follow these steps:

1. Check the filters that were used in the "Opt-In Actions" and if your response is meeting the requirements:

2. Please check if you have "" domain added to the list of Authorized websites. You can check the Whitelist in the "Settings" tab of your account > "Growth Tools".

3. Please check if the Flow that is used for the Opt-In Message is successfully Published. Unpublished Flows will have a yellow dot in the name of the Flow:

Important Info 
Please note: if none of those methods help and your CGT still won't work correctly - please try to set up the Handover Protocol. Also don't forget that this feature is experimental, and sometimes Opt-In message might not work correctly even if everything is set up properly.