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Checkbox Widget Issues and How to Resolve Them

There's a number of issues you may come across when installing “Checkbox” Growth Tool or using it after the installation. If that's the case - don't worry, just read through this article to find a quick solution to your problem!

Table on contents:

Can’t install Checkbox on my site

If you're experiencing troubles while installing the “Checkbox” Growth Tool, please, check the following requirements:

  1. You have successfully installed both Snippet and Checkbox Code onto your website:
    1. Instruction for regular websites
    2. Instruction for Clickfunnels websites
  2. The Growth Tool Check doesn't show any errors:

If you are recommended using the MC.parse() method to pre-load the widget, you'll need to insert MC.parse() into your page source code strictly under the checkbox.

3. Check that your Growth Tool is Active:

4. Plus, to avoid problems with Facebook moderation, make sure that your checkbox usage complies with Facebook rules: https://developers.facebook.com/docs/messenger-platform/discovery/checkbox-plugin#best_practices

Opt-In message isn't sent

If your “Checkbox” Growth Tool doesn't send the Opt-In Message, please check if the Flow that is used for the Opt-In Message is successfully Published. Unpublished flows will have a yellow dot in the name of the flow near the 'Edit' button:


Hopefully this information helps!