There's a number of issues you may come across when installing “Checkbox” Growth Tool or using it after the installation. If that's the case - don't worry, just read through this article to find a quick solution to your problem!
Table on contents:
If you're experiencing troubles while installing the “Checkbox” Growth Tool, please, check the following requirements:
- You have successfully installed both Snippet and Checkbox Code onto your website:
- The Growth Tool Check doesn't show any errors:
3. Check that your Growth Tool is Active:
4. Plus, to avoid problems with Facebook moderation, make sure that your checkbox usage complies with Facebook rules: https://developers.facebook.com/docs/messenger-platform/discovery/checkbox-plugin#best_practices
If your “Checkbox” Growth Tool doesn't send the Opt-In Message, please check if the Flow that is used for the Opt-In Message is successfully Published. Unpublished flows will have a yellow dot in the name of the flow near the 'Edit' button:
Hopefully this information helps!