With User Replies building a multi-step SMS campaign inside ManyChat becomes a no-brainer.

What is SMS User Reply

User Reply lets you specify what to do if a user answers to your text.

For instance, you can ask your customers to rate your service from 1 to 5 and send a discount to happy customers, and a link to a survey to unhappy ones. User Reply lets you specify what to do if a user answers to your text.

How to create an SMS User Reply

First, click “Add User Reply” inside a Send SMS step:

Then, you need to type a word or a number and select next step:

Now, if a subscriber replies with this exact text, the flow will continue.

If a subscriber replies with something else - nothing will happen, but you will be able to see the response in LiveChat. That said, you can always set up a Fallback option for such cases. That way, in case a user answers incorrectly – whatever is tied to the Fallback option would trigger instead.