Please read all parts of this article very carefully. The update is related to connecting/disconnecting your Facebook business pages, deleting accounts and inviting users to accounts as Admins, and assigning roles to them.
This update means that your current ManyChat account has become independent from any channels: Facebook, SMS, Email solutions.
Before this release, your account was connected directly to Facebook, while additional SMS and Email channels (+ other channels in the future) could not have been used separately.
Now, your ManyChat account has become a space to which you can connect all available channels at the moment. You can use them separately or together as part of the omni-channel marketing.
To clarify things further, let's check the following changes.
How to create a new account
Head to the panel with accounts on the left, scroll down and click Add New Account:
Enter the account name then and click Create Account button:
After the account is created, you will be able to edit its name by hovering over it on Dashboard and clicking the pencil icon:
NOTE: One account = one Facebook business page. If you want to connect another business page to ManyChat, you have to create a new account and then connect the page to it.
You can add a new channel independently from other channels
Head to the Dashboard tab, find the needed channel and click Connect:
Using Flow Builder without connected channels
You can use Flow Builder without connected channels to understand how it works and create Templates.
Please keep in mind:
- PRO features will be available only after upgrading account to PRO
- Widgets, Facebook Ads, Facebook Broadcasting, Paid Messages, Main Menu, Default reply, and Welcome Messages will work only after connecting a Facebook business page
Unified accounts can't be deleted at the moment (expect this functionality soon), but you can disconnect a Facebook page from the account
To disconnect a page, head to Settings > General, scroll down and click Disconnect button.
Then confirm this action by typing disconnect and click Confirm.
After disconnecting, you'll still be able to see the page you have disabled in the Dashboard tab:
If you want to reconnect the disabled page, head to Settings > General, scroll down and click Connect. The page will be re-enabled right away.
NOTE: After disconnecting a Facebook page from the account, you will not be able to connect another FB page to this particular account. Only the page that has been disabled in this account can be reconnected again.
To get access to a certain existing account, you have to ask the account's admin to send you the invitation link. The admin should go to Settings > Users and click + Invite New Member button.
Select the Role and click Generate A Link button.
Click Copy button then and send the link to the new account member.
NOTE: If you're managing Facebook business pages where you have roles and access, but disconnected these pages from ManyChat or did not connect them previously - you have to ask the page's admin to send you the access link. Such pages cannot be added to the new account because they may be connected to another unified account already. You have to get access to the entire unified account via the invitation link.