ManyChat Help Portal
Submit a ticket

ManyChat Plan Updates - Direct User & 200K+ Accounts

ManyChat is making updates to the Free and Pro plans on September 1, 2021. Please read through this article carefully as you have one or multiple accounts affected by these changes. 

Please note: The updates listed in this article apply to existing ManyChat accounts with over 200K+ contacts. 

If you are an official ManyChat Agency Partner, please refer to this article for details on how accounts managed by agencies are affected by these updates.

What’s changing?

We’re making some important updates to features on the Free plan and our Pro pricing structure. Please review the following updates carefully.

Effective September 1, 2021:

All ManyChat Free plans will have a new limit of (3) custom Keywords and a limit of (1) user seat per account: 


Changes to the Free plan listed above are effective on September 1, 2021 for all existing Free accounts. There will be no changes to the features on ManyChat Pro.

New ManyChat Pro plans created on or after September 1, 2021 will be subject to new Pro pricing, which begins at $15/month for up to 500 subscribed contacts:

Pricing for new Pro accounts created after Sep. 1, 2021

For all existing and active Pro accounts with over 200K+ contacts, ManyChat will be offering special Pro pricing with the current flat rate of $835/month, indefinitely:


Pro pricing for existing Pro accounts with 200K+ contacts

Please note: The above pricing is only applicable to existing and active Pro accounts with over 200K+ contacts as of September 1, 2021. 


For any Pro accounts that use ManyChat’s SMS channel with a U.S. or Canadian number, we will be releasing updated SMS pricing and a new registration process to meet the requirements of the new SMS A2P 10DLC regulations imposed by U.S. carriers on September 1, 2021. Learn more.


How do these changes affect my account?


If you have a Pro account with 200K+ contacts:

If you have an active Pro account with over 200K+ contacts on September 1, 2021, there will be no changes to your Pro pricing and this account will keep its current flat rate of $835/month, indefinitely. 


Your Pro account with over 200K+ contacts must be active on September 1, 2021 in order to qualify for this exclusive Pro pricing. 


Any Pro accounts with over 200K+ that are currently expired or inactive must upgrade to a paid Pro plan before August 31, 2021, or the account will be subject to the new Pro pricing on the day of the Pro upgrade.


Please note: If you cancel your Pro plan and decide to upgrade the account to Pro again after September 1, 2021, your account will be subject to the new Pro pricing, which does not include a flat rate for 200K+ contacts.


For any customers using a U.S. or Canada number on ManyChat’s SMS channel, please click here for more details on how the SMS updates will impact your account.


We’re here to help


We understand that these updates to our plans can feel complicated. Our goal is always to ensure that our customers are using a top-notch product and they feel supported throughout these changes.

Please feel free to contact support@manychat.com with any questions regarding these changes.