What’s happening on March 1, 2022?
On September 1, 2021, we announced updates to the ManyChat Free & Pro plans and notified users of the impact on existing accounts. Existing Pro accounts that were active when the announcement was made received a 6-month extension to enjoy old pricing through February 28, 2022.
Effective March 1, 2022, all existing and active Pro accounts will migrate to new Pro pricing, currently listed on our website. No action is needed - pricing will update automatically for active Pro accounts, and the card on file for the account will be charged.
As a multiple account holder, your accounts were impacted differently depending on the account type. Please read below for the full announcement and details from September 1, 2021.
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ManyChat Plan Updates - Multiple Account Users
ManyChat is making updates to the Free and Pro plans on September 1, 2021.
Please read through this article carefully as you are an admin on multiple accounts that are impacted by these changes.
What’s changing?
Effective September 1, 2021, we’re making some important updates to features on the Free plan and our Pro pricing structure.
All ManyChat Free plans will have a new limit of (3) custom Keywords and a limit of (1) user seat per account:
Changes to the Free plan listed above are effective on September 1, 2021 for all existing Free accounts. There will be no changes to the features on ManyChat Pro.
New ManyChat Pro plans created on or after September 1, 2021, will be subject to new Pro pricing, which begins at $15/month for up to 500 subscribed contacts:
New Pro pricing for all accounts
All existing active Pro accounts that have more than 200K contacts or are managed by an existing ManyChat Agency Partner on September 1, 2021, will be offered special Pro pricing that includes the current flat rate of $835/month for 200K+ contacts, indefinitely:
New Pro pricing for existing agency partners & accounts with 200K+ contacts
Please note: The above pricing is only applicable to existing and active Pro accounts with 200K+ contacts or accounts that are managed by a ManyChat Agency Partner as of September 1, 2021.
For any Pro accounts that use ManyChat’s SMS channel with a U.S. or Canadian number, we will be releasing updated SMS pricing and a new registration process to meet the requirements of the new SMS A2P 10DLC regulations imposed by US carriers on September 1, 2021. Learn more.
How do these changes affect my accounts?
Please review this section carefully as you may be an admin on multiple accounts that are impacted differently by these changes, depending on the account type listed below.
Accounts managed by a ManyChat Agency Partner:
This section is for official ManyChat Agency Partners that manage Free and Pro accounts on behalf of their clients, as of September 1, 2021.
Please refer to this article for full details on how these updates will impact Free and Pro accounts managed by ManyChat Agency Partners.
Agency Partners are users that are an official member of the ManyChat Agency Partner program and the accounts impacted by the details in the article above are accounts where revenue share is earned by the agency partner.
Accounts that are self-managed:
This section is for users with Free and Pro accounts that are self-managed and are not managed by a ManyChat Agency Partner, as of September 1, 2021.
Please refer to this article for full details on how these updates will impact Free and Pro accounts that are self-managed.
If you are not a ManyChat Agency Partner, the accounts you manage will be impacted by the changes detailed in the article above.
Pro accounts with 200K+ contacts:
This section is for users with a Pro account that has 200K+ contacts and is self-managed (not managed by an agency partner), as of September 1, 2021.
Please refer to this article for full details on how these updates will impact self-managed Pro accounts that have 200K+ contacts.
If you are not a ManyChat Agency Partner and you manage a Pro account with more than 200K contacts, your account will be impacted by the changes detailed in the article above.
We’re here to help
We understand that these updates to our plans can feel complicated. Our goal is always to ensure that our customers are using a top-notch product and they feel supported throughout these changes.
Please feel free to contact support@manychat.com with any questions regarding these changes.
Frequently Asked Questions
Can I keep my account in the Free plan if I delete a custom Keyword or remove a team member to fit under the new Free plan limits?
- Yes, you can delete a custom Keyword or remove a team member from your ManyChat account to keep the account within the Free plan limits.
I currently have a ManyChat Pro account with a free Pro trial coupon applied. What happens once my trial expires?
- Once your Pro trial expires, your Pro account will expire and you’ll need to upgrade your account to Pro in order to continue sending messages to your contacts.
- You may upgrade your expired Pro account to a paid Pro plan by August 31, 2021, to lock in current Pro pricing for the account until March 1, 2022.
- If you upgrade your expired Pro account to a paid Pro account after September 1, 2021, your account will be subject to new Pro pricing on the day of the Pro upgrade.
I'm a ManyChat Agency Partner. What happens to my accounts if I leave the partner program?
- If you leave the ManyChat Agency Partner Program for any reason, your account(s) will revert back to current Pro pricing and will be subject to the new Pro pricing listed on our website, effective March 1, 2022. If you leave the partner program after March 1, 2022, your account(s) will be subject to the new Pro pricing immediately.