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Sign-up / sign-in options

Here is a quick overview of core ManyChat concepts. This guide will help you to understand how profiles and accounts operate and are connected to each other.

Core entities:

  • Profile
  • Account 

Sign-up / Sign-in options:

  • Facebook
  • Google
  • Apple

Basic rules about entities and sign-in/sign-up options:

  1. A profile can be created through one of three sign-up options
  2. A profile can be connected with multiple sign-in options (but only one per type, you cannot connect multiple google options to one ManyChat profile) and each particular sign-in options can be connected only to one profile
  3. A profile can be accessed through connected sign-in options
  4. A profile is an "umbrella" for multiple accounts
  5. Accounts consolidate channels like
    1. Facebook page (requires the Facebook sign-in option to be connected to profile)
    2. email (doesn't require Facebook sign-in)
    3. SMS (doesn't require Facebook sign-in)
  6. Profiles cannot be merged

Now when core rules are stated let's jump into some practical use cases and how multiple sign-up/sign-in options may affect you.

For using ManyChat you need both profile and account.

You can create them through a sign-up form by choosing one of the available options.

When Google or Apple is chosen ManyChat prompts to connect Facebook as well on the second step:

Though ManyChat account can be independent of Facebook sign-in option we recommend not to skip this step if your business is presented on Facebook as having this sign-in connected to your profile simplifies:

  • sign-in options management. If Facebook sign-in option turns out to be associated with an already existing ManyChat profile, we retrieve this profile and connect Google or Apple sign-in
  • channels management. ManyChat with permissions obtained from FB can pull the list of pages at any time when you need to enable the page as a channel on the account level.

If you skip the step ManyChat creates a new profile with one sign-in option connected. 

Later you will be able to create an account under this profile for using non-FB channels or connect Facebook sign-in if it is not associated with the existing profile (because we don't merge profiles).

After completing the full registration scenario your profile has

  • sign-in option or options (Facebook, Google or Apple)
  • account or accounts 

For already existing profiles you can manage sign-in options under the "My profile" menu.

Click on the "Manage sign-in options", choose the option and ManyChat will redirect you to the page for granting permissions.

Adding alternative sign-in options using this menu is convenient — it connects to your existing profile (no risk of creating a duplicate profile).

The visual representation of sign-in options, profiles and accounts relations is below.