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Checkbox Plugin Limitations

On February 20, 2018, certain changes took effect for the Facebook Checkbox plugin - more context here.

We keep track of all the changes made by Facebook and rolled out Checkbox plugin updates in Manychat:

  • Add Contact to Sequence option was removed out of Manychat widgets' Opt-In Actions with checkbox option.
  • All Action blocks connected to the First Step of your Opt-in Flow will not work. It means you cannot use Action Steps before the user interacts with your bot.
  • The widget’s Opt-In Message (first Step) will not appear in Live Chat for new and existing contacts. All further replies and interactions with the bot will still show up in Live Chat as usual.

With this policy rolled out, users that don’t interact with your Opt-in Message will not be added to your Contact list as bot subscribed contact.