ManyChat enriches contact data with U.S. State data for all accounts that
- have sms channel enabled
- store phone numbers in a system field
U.S. state field can be used as a condition in the flows for multiple cases:
- Customize the message based on geography
- Comply with the federal Telephone Consumer Protection Act (TCPA) (generally it allows communication from 8 a.m to 9 p.m., yet in Florida, the state TCPA shortens the time window from 8 a.m. to 8 p.m.)
How it works
When you save phone number in a Phone System Field, ManyChat defines a U.S. state based on phone number prefix and add this info in the corresponding field.
Here is how it looks like inside Contact Card:
Here is an example of contact filtering based on U.S. state data:
As with other fields, you can use the filter in Conditions and Broadcasting.