ManyChat
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FAQ
Frequently asked questions about ManyChat features
Bot Questions
"This feature has been disabled" message
Can I customize my bot's Facebook Messenger link?
Why do I have "Unknown subscribers"?
"You need to opt in to be able to preview content. Press the button below to proceed."
How to correct the "please create or select an existing content to send" error​
This subscriber has interacted with your page more than 24 hours ago
Can I use ManyChat to message people who messaged my page before I installed ManyChat?
How to fix "Permissions error, cannot set up Main Menu"?
I tried to save a message and got a "permissions error". What do I do?
Is there a certain size of video that can be uploaded to ManyChat?
Facebook blocked my Messenger, and my ManyChat account isn't working. What did I do wrong?
Can I message all my page fans?
Is it possible to track landing page conversions using Facebook advertising?
How does double-optin work on ManyChat?
Why am I getting random subscribers?
Can I export audience User IDs?
Checkbox Plugin Changes (from February 20, 2018)
Is it possible to import our old audience, i.e. the people who have written to us on Facebook, before we started using ManyChat?
What are the dimensions of images for Cards, Lists, etc.?
A user got added to a Sequence right away without typing anything
How to subscribe users to a Sequence with a Growth Tool?
Help! My Comments Growth Tool isn't working!
How to automatically insert subscriber's First Name and Last Name in a message?
What currencies are supported by ManyChat Payments?
How to transfer ownership of a bot to someone else
How to Transfer Subscribers from Another Bot Platform
"Update Messenger to the latest version" - Why am I seeing this message?
Importing Subscribers from MrReply
What's the Difference Between a Flow and a Sequence?
How to send a message to people who didn't click a button sent by the bot
Billing Questions
How much does ManyChat cost?
Free vs. Pro: What is the difference?
Where can I find my Invoice History?
Do you support PayPal as a payment method?
Why does Pro plan have limitations on the number of subscribers when the Free plan has unlimited subscribers?
I just upgraded to Pro, but it's only activated for one Facebook page. How do I activate Pro for the other pages?
Can I switch my Pro subscription from one page to another?
How is the number of subscribers calculated for my plan?
How to update your credit card info in ManyChat
How to cancel Pro subscription?
How is the Price Calculated: Understanding Your Invoice
Why is My Payment Not Going Through?
How to upgrade the page to Pro
Why did my page switch from Pro to Free?