FAQ
Frequently asked questions about ManyChat features
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Bot Questions
- "This feature has been disabled" message
- Can I customize my bot's Facebook Messenger link?
- Why do I have "Unknown subscribers"?
- "You need to opt in to be able to preview content. Press the button below to proceed."
- This subscriber has interacted with your page more than 24 hours ago
- I tried to save a message and got a "permissions error". What do I do?
- Is there a certain size of video that can be uploaded to ManyChat?
- Facebook blocked my Messenger, and my ManyChat account isn't working. What did I do wrong?
- Can I message all my page subscribers?
- Why am I getting random subscribers?
- Can I export audience User IDs?
- Checkbox Plugin Changes (from February 20, 2018)
- Is it possible to import our old audience, i.e. the people who have written to us on Facebook, before we started using ManyChat?
- What are the dimensions of images for Cards, Lists, etc.?
- How to subscribe users to a Sequence with a Growth Tool?
- Help! My Comments Growth Tool isn't working!
- How to automatically insert subscriber's First Name and Last Name in a message?
- What currencies are supported by ManyChat Payments?
- How to transfer ownership of a bot to someone else
- How to Transfer Subscribers from Another Bot Platform
- Importing Subscribers from MrReply
- What's the Difference Between a Flow and a Sequence?
- How to send a message to people who didn't click a button sent by the bot
- Question mark showing instead of a profile pic
- "With checkbox" widget: Subscriber name doesn't show in the opt-in message
- Widget doesn't appear/work on a site
- How many subscribers will receive the Tag-targeted scheduled Broadcast?
- Page isn’t in the list of pages in ManyChat
- Get Started button doesn't appear in Messenger
- Why do I see my name in the Live Chat conversation next to the message?
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Billing Questions
- How much does ManyChat cost?
- Free vs. Pro: What is the difference?
- Where can I find my Invoice History?
- Can I pay for ManyChat subscription via PayPal?
- Can I switch my Pro subscription from one page to another?
- How is the number of subscribers calculated for my plan?
- How to update your credit card info in ManyChat
- How to cancel Pro subscription?
- How is the Price Calculated: Understanding Your Invoice
- Why is My Payment Not Going Through?
- How to upgrade the page to Pro
- Why did my page switch from Pro to Free?
- Billing Issues and how to resolve them