The Greeting Text is one of the first things users see when they click “Send Message” button on your Facebook page. It’s displayed above the “Get Started” button in the chat window and is visible to all users before they start a conversation with your page.
The Greeting Text is a great way to give a summary of your page or your bot’s functionality. The text is limited to 160 characters, it may include variables and emoji.
NOTE: If you use name variables in your Greeting Text, a user’s name is counted in the characters limit. If the name’s too long, the Greeting Text will not be displayed.
To set up the Greeting Text, go to Settings -> General tab -> Greeting Text. Type your text in the box and save it by clicking the “Save” button below. You can also preview the Greeting Text: to do so, click “See how it looks” under the text box.
And here is what you get:
Well-chosen Greeting Text may help you increase conversion rate, so make sure to set up one for your bot right away! :)
NOTE: Due to Facebook limitations Greeting Text is only displayed in Messenger on mobile and in minimized Messenger window on desktop. If you open the full Messenger window on desktop, the Greeting Text will not be shown.