If you're not seeing your Instagram Page when trying to connect it to ManyChat, there are several possible reasons for this issue. This guide will help you figure out what the problem may be and how to fix it, so you can be on your way to utilizing the many amazing features of ManyChat's Instagram Automations in no time.
Your account must fulfill the following criteria:
Your Instagram account must be a Business account. (It can't be a Creator account). Follow these steps to switch your account to a business account.
The Instagram Messaging API connects to your Instagram account through your Facebook Business Page. Go to your corresponding Facebook Business Page, or create a new one, and check the connection there. Here is a detailed guide that shows you how to do this.
You have to be the Admin of your Facebook Business Page (not just an Editor)
Other reasons why you may not be able to see your page:
Your Facebook Page doesn't have access to Instagram messages
When you connect your Facebook Page to your Instagram account, you also need to allow access to your Instagram messages. To check if you've allowed access, navigate to your Facebook Business Page and click on the following:
Manage Page —> Inbox —> Instagram Direct
If you see threads and messages, you've already allowed the required access. If not, you need to connect your Instagram account. You can also connect your account with the following steps:
Facebook Business Page —> Settings —> Instagram —> Toggle Allow Access to Instagram Messages in Inbox.
ManyChat doesn't have permissions to manage this page
When you first connected your Facebook Account to ManyChat, it's possible that you didn't choose all of the pages that you want to manage. This can cause your page not to show up, but fortunately, it's an easy fix:
Under the ManyChat app, click View and Edit to navigate to your page's ManyChat settings
Scroll down until you find Show a list of the Pages you manage. Toggle this permission to be active. It should look like this:
- Check the boxes for each page you want to connect to your ManyChat account. If you don't see the list of pages, it just means that toggling the permission will apply it to all of your pages.
- You should also ensure that you've activated the Manage your Pages permission.
- As soon as you save your settings, return to ManyChat and try to connect pages again.
Your Facebook Business Page and Instagram connection needs to be refreshed
If you see a window that says Review Account Connection in the Instagram settings tab on your Facebook Business Page, it means that you need to refresh the connection by clicking on Review Connection.
Please note that in case you are not an owner of this page, you will not see the Review Connection Modal. In this scenario, try to do the following:
- Access the Instagram account you are trying to connect to on the Instagram mobile app.
- Go to Edit Profile > Account Centre
- Choose the Facebook page you would like to connect and click "Confirm" and then log in to the owner's account to confirm.