To help process a high volume of incoming inquires on Instagram, you can set up a Default Reply message. Found in your ManyChat Instagram Settings, this feature will help you automate customized responses to incoming messages.
How to Set Up a Default Reply
Go to your Account Settings —> Instagram —> Default Reply —> Edit
- After clicking Edit, you will be redirected to the Flow Builder page where you can customize your Default Reply message. Note that there is no need to do smth with Starting step.
- On this page, you can also set up a rule to determine when the Default Reply will be triggered to individual users: Either every time a user activates your trigger or once every 24 hours.
- Click Preview if you would like to check your Flow before publishing. When you're ready, click Publish to make your Flow live.
- To set up Default Reply firing, toggle Enable.