To help process a high volume of incoming inquires on Instagram, you can set up a Default Reply message. Found in your ManyChat Instagram Settings, this feature will help you automate customized responses to incoming messages.
How to Set Up a Default Reply
Go to your Account Settings —> Instagram —> Default Reply —> Edit
- After clicking Edit, you will be redirected to the Flow Builder page where you can customize your Default Reply message.
- On this page, you can also set up a rule to determine when the Default Reply will be triggered to individual users: Either every time a user activates your trigger or once every 24 hours.
- Click Preview if you would like to check your Flow before publishing. When you're ready, click Publish to make your Flow live.
- To set up Default Reply firing, toggle Enable.