ManyChat Help Portal
Submit a ticket

Instagram Default Reply

To help process a high volume of incoming inquires on Instagram, you can set up a Default Reply message. Found in your ManyChat Instagram Settings, this feature will help you automate customized responses to incoming messages.

How to Set Up a Default Reply

  • Go to your Account Settings —> Instagram —> Default Reply —> Edit


  • After clicking Edit, you will be redirected to the Flow Builder page where you can customize your Default Reply message.



  • On this page, you can also set up a rule to determine when the Default Reply will be triggered to individual users: Either every time a user activates your trigger or once every 24 hours.



  • Click Preview if you would like to check your Flow before publishing. When you're ready, click Publish to make your Flow live.


  • To set up Default Reply firing, toggle Enable.