If you're unable to connect your Instagram account to ManyChat, there are a couple of requirements you'll need to check in the Instagram mobile app, before you can connect your account.
This article will guide you through the easy steps you'll need to follow in the Instagram mobile app to set your account up properly to connect ManyChat.
- Ensure you have an Instagram Business (if you have 500k+ followers) account. In your Instagram mobile app, go to Menu → Settings and privacy → Account type and tools → select ‘Switch to professional account’ and follow the instructions. Here's a detailed guide for switching your account type.
- Ensure that the Instagram account you’d like to connect is linked to a Facebook Business Page you are an admin of. You must go to Edit Profile → Public business information → Page → Connect existing Page or Create Facebook Page. Here's a video guide.
- If your Instagram account is linked to a Facebook page but its connection needs updating, you will see an alert in Meta Business Suite or on your page. Just click on the Get Started button and follow the prompts to review and update your connection.
- Confirm that Manychat can access messages on Instagram. Please open your Business account, go to Menu → Settings and Privacy → Messages and story replies → Message controls, scroll down to Connected Tools and toggle ON ‘Allow Access to Messages'.
Thank you in advance. Please let us know if that helped.
If you tried all of the troubleshooting steps above and you're still experiencing issues, please contact our support.
