Troubleshooting

Having any issues with ManyChat? Check this section to find a solution!

• Welcome Message troubleshooting
• Welcome Message isn't sent
• Main Menu troubleshooting
• Flows troubleshooting
• Broadcast Troubleshooting
• Sequence Troubleshooting
• Site Widgets troubleshooting
• Question mark instead of page avatar
• Customer Chat troubleshooting
• Diagnostic Tool for Overlay and Embeddable widgets
• Checkbox Widget troubleshooting
• Comments Growth Tool troubleshooting
• Can't add page to ManyChat
• Why do I see ManyChat branding after disabling it?
• Messenger Ref URL troubleshooting
• "You need to opt in to be able to preview content. Press the button below to proceed."
• Get Started button doesn't appear in Messenger
• "This feature has been disabled" explanation
• Why do I see my name in the Live Chat next to my message?
• "Update Messenger to the latest version" explanation
• Bot sends messages that aren’t created in ManyChat
• No Confirmation Letter to Verify E-mail Address
• My Facebook page got blocked
• Transferring Subscribers from Another Bot Platform
• "With checkbox" widget Troubleshooting: Subscriber's name isn't shown in the opt-in message
• Refresh Permissions
• Can't subscribe to Messenger Notifications
• Subscriber Reports are not delivered - what to check?
• Paid Messages troubleshooting
• Bot is sending wrong messages