ManyChat

Bot Settings

Okay, let's do an overview of the main Bot Settings and explore how to set up ManyChat bot and customise it. Jump to Settings to proceed.

General

Greeting Text is shown to users on mobile devices only before they start an interaction with your bot. This may be a brief description or a lead text to make your future subscribers message your page. To instantly preview your message, just click on "See how it looks".



Card URL Shortener (Pro feature) shortens URLs and records your messages CTR through manychat.com. Changing or disabling it requires Pro subscription. We recommend not to disable Card URL Shortener because doing it will prevent ManyChat from providing the Click-Through Rate (CTR) data.

Clone to Another Page transfers all content of this bot to another page.

Refresh Facebook Permissions. Messenger platform can unexpectedly drop page permissions on admin password change or due to its internal reasons. In case of any trouble with content sending or service setup, we recommend you to refresh permissions.

Keyboard Input can help you to disable keyboard input to make the persistent menu the only way for a person to interact with your Messenger bot. This might be useful if your bot has a very specific purpose or a set of options.

Audience Visibility option can hide all deleted and unsubscribed users in Audience

Disable bot for this page turns your current page bot off. You can enable it again whenever you want.


Live Chat

Live Chat allows you to set 2 options for Live Chat:

  • Any message starts a conversation option opens a new chat in Live Chat section with any message from a user (except Keywords).
  • Conversation should be opened explicitly opens Live Chat with subscriber only when they perform an Action attached to a Button or Quick Reply (also can be started by an Admin when needed).

Close all opened conversations allows you to mark all opened conversations as Done.

Sound notifications. Enable or disable in-app sound alerts.



Growth Tools

Widget Localization. Localize your widgets – 'Send Message' button and the first message in Customer Chat Growth Tool - by choosing a language from the list.

Authorize Websites allows you to add websites to your athorized list.

Branding - here you can turns off ManyChat branding in Embeddable Widgets, Overlay Widgets, and Landing Page Growth Tools.

Notifications

My email for notifications. Just add your email to receive notifications.

Subscriber Reports option allows you to choose the frequency of updates on how your subscriber base is doing. You can choose Daily, Weekly or Monthly updates.

Live Chat. Enable or disable a range of Live Chat notifications to help you support your audience and track leads.

'Notify Admins' Action (Pro feature) enables two communication channels for admin notifications. When you assign a special action to a Button or Quick Reply, ManyChat will notify you via Messenger or email in case your subscribers perform that action.

Custom Fields

Custom Fields allow you to create Custom Fields which can store any information about your subscribers. For example, you ask for subscriber's age, then get a reply, store it and use it whenever you want. Bot Fields (Global Fields) allow to store your bot data and set the values depending on your subscriber’s actions. They look like Custom User Fields but can store values which are related to your bot: texts, numbers and formulas, date and time.


Tags

Here you can create new Tags and delete ones you no longer need. A tag is a way to segment your subscribers. You can add and remove tags from users to indicate that they are a part (or not a part) of a certain group. You can also use tags to create different feeds of content inside your bot and use Main Menu to create subscription options. When a person clicks on the Subscribe button, you can automatically tag them with a special tag, for example, subscribed_to_weekly_updates and then do a weekly broadcast only for the tagged audience.

Users

Here you can manage the admins of your ManyChat account. All users who have an access to a particular bot within ManyChat have one of four User Roles that define what sections of the ManyChat are available to them and can be changed. You can find detailed info in our help article - User Roles

 

Payments

On this tab, you can connect Stripe account, select currency type for your Buy Button and select payments notifications type. Order History for all purchases can also be found here. 



Integrations

Here you are able to set up an integration with

Billing

This tab manages your subscription. You can cancel your subscription here, but I recommend you upgrading your subscription to Pro to use all these amazing ManyChat features.


Handover

Here you can see the role that ManyChat has on your page. Handover protocol enables two or more Facebook apps to participate in a conversation at the same time.


API

Here you are able to generate a token to start using ManyChat API.


Installed Templates


Under this tab you will find all of the Templates that installed to your page. Here you can see the content of the Templates, and also customuze some of it's parameters, such as Address, Phone number, etc.